Shipping policy

Shipping Locations

We currently ship to the following regions:

  • United Kingdom
  • Europe (Austria, Belgium, Croatia, Czech Republic, Denmark, Finland, France, Germany, Ireland, Italy, Netherlands, Norway, Poland, Portugal, Spain, Sweden, Switzerland)
  • Oceania (Australia, New Zealand)
  • North America (Canada, United States)

If your country is not listed, we are unable to ship to your location at this time.

Shipping Rates & Delivery Times

United Kingdom

  • Flat rate: £5.99 for all orders
  • Estimated delivery: 3-5 business days

International Shipping (Europe, Oceania, North America)

  • Shipping rates are calculated at checkout based on your location, package weight, and dimensions via UPS
  • Estimated delivery times:
    • Europe: 7-14 business days
    • Oceania (Australia/New Zealand): 10-21 business days
    • North America (US/Canada): 7-14 business days

Processing Time Orders are typically processed and dispatched within 1-2 business days (Monday-Friday, excluding UK bank holidays).

International Orders - Customs, Duties & Import Taxes

IMPORTANT: For all orders shipped outside the United Kingdom

  • Customs fees, import duties, and taxes are NOT included in your order total or shipping costs
  • These fees are determined by your country's customs authorities and are the customer's responsibility to pay
  • You will be required to pay these fees directly to the shipping carrier (UPS) upon delivery before your parcel is released
  • Fee amounts vary by country and are based on your order value, product type, and local import regulations
  • We have no control over these charges and cannot predict the exact amount you will be charged

For customers in Ireland and EU countries: Even though we ship from the UK, customs fees may apply due to Brexit regulations. Please check with your local customs office if you have questions about potential fees.

For customers in Australia, New Zealand, USA, and Canada: Import duties and taxes are assessed by your country's customs agency and must be paid before delivery.

We recommend contacting your local customs office for specific information about duties and taxes that may apply to your order.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information. You can use this to monitor your parcel's progress.

Shipping Issues

If your order has not arrived within the estimated delivery timeframe, please contact us at honeylanee25@gmail.com with your order number, and we will investigate with the carrier.

Please note: Delays at customs are beyond our control and may extend delivery times for international orders.

Returns & Exchanges

For information about returning items, please refer to our [Refund Policy].

Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.